Shipping

At J'aroma Candles, we are committed to providing the best customer service. Your order will be processed and shipped within 5 working days after authorized payment. Our standard shipping will take 1-2 days to deliver on the East Coast and 2-3 days to deliver on the West Coast. We require a signature confirmation to ensure your order arrives at the correct destination. Orders will ship same day if orders are placed by 12:30 p.m. EST, permitting that items are in stock at the time of order. Wholesale orders do not apply!

Return and Exchange Policy
First and foremost, thank you for shopping at www.jaroma.co!
The Return and Exchange Policy described below applies only to online purchases, made through www.jaroma.co.
If you received your order and want to make a change, please email us at jaromacandlesllc@gmail.com.

Candle returns must be in original state upon receiving with all tags and labels attached. Candles must not show any signs of usage or damage or cannot be accepted as a return. We will require proof, such as pictures, for candles that are said to be damaged upon arrival. Damaged candles should be reported within 3 days of receipt. 
Candles do not have to be returned in the original box, but must be packaged back in a way that will protect the candles while in transit to its destination for returns. 

Due to federal regulations and health hazards, room sprays are non-exchangeable and non-refundable.

When shipping back your items, please include your order number and details of the exchange. We strongly recommend that you include insurance in case of any carrier issues.
All returns must be postmarked to us within 7 days from the date you received your order. 
FINAL SALE: All markdown, sale, and promotional items are final sale. Final sale items are non-refundable and cannot be returned for exchange, credit, or refunds.   

 

Non-Holiday Return Policy - Returns & Exchanges by Mail:
Returns must be mailed back to J’aroma Candles, LLC within 7 working days from the date your order was originally received. Please note that the Return Labels and Forms are not pre-paid if one is provided, therefore, you will be responsible for the return shipping cost. Shipping/Handling charges are NOT refundable. All returned items must be in their original condition: including all packaging, the original tags still attached, and accompanied by the original invoice if one was included with your package.
*Customers will be responsible for the reshipment fee if returned items do not meet the requirements stated above.
 

Holiday Return Policy
Purchases made from November 25 to December 25, fall under our Holiday Return Policy. These returns must be mailed back to J’aroma Candles, LLC within 15 working days from the date your order was originally received. Please note that the Return Label is not pre-paid if one is provided, therefore, you will be responsible for the return shipping cost. Shipping handling charges are NOT refundable. All returned items must include the original tags and must be accompanied by the original invoice if one was included in your package. 
*Customers will be responsible for the reshipment fee if returned items do not meet the requirements stated above.
 

Instructions for Returns or Exchanges by Mail:
Contact J’aroma Candles, LLC to check that your items are eligible for return or exchange. You will be given further instructions. If eligible, please ensure that your package include the original order invoice if one was provided. Don’t forget to pack and seal your return merchandise securely. Please note that the Return Label/Form is not pre-paid if one was provided, therefore you will be responsible for the return shipping cost. Shipping and handling charges are not refundable.  
If you have additional questions, please refer to the “Customer Service” tab in the navigation to connect with our customer service team by email (jaromacandlesllc@gmail.com) or call 1-248-469-8947 Monday-Friday from 11:00AM-5:00PM EST.

Shipping and Returns

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